Needham, Mass., June 3, 2009 – RatePoint, Inc., a leading provider of customer feedback and online reputation management services, today announces the addition of eNom to its strategic partner program. eNom, the world’s No. 1 domain reseller registrar, will promote RatePoint’s customer feedback tools through its reseller and retail distribution channels.
“Addressing the needs of our customers, especially in these economic times, is a constant priority for us,” said Jeff Eckhaus, senior vice president and general manager at eNom. “Small- to medium-sized businesses cannot afford an increase in customer churn and eNom is committed to seeking ways to help our customers with solutions to help make their business a success. Offering RatePoint to our customers provides them with a complete set of tools to help them build a credible online brand while encouraging more profitable customer relationships.”
RatePoint’s patent-pending solution allows small businesses to manage their online reputation by easily capturing, managing and promoting consumer reviews and feedback directly from their Web sites. RatePoint verifies actual consumer ratings for authenticity and provides businesses with an opportunity to respond to any negative feedback before it’s posted online.
“It’s critical in today’s business climate to stay connected with customers to provide a more satisfying customer experience,” said Tom Serani, co-founder and vice president of sales at RatePoint. “eNom’s customers now have a wealth of customer communication tools at their disposal to build and grow important business-critical relationships.”
eNom’s customers will receive a 30-day promotional trial of RatePoint’s Web-based reputation management solution, which includes feedback tools, email marketing, survey and dispute resolution capabilities to improve customer satisfaction and service while strengthening relationships and building trust with existing customers.
eNom’s suite of Web services includes hosting, email, SSL Certificates and more for every stage of the small-business lifecycle. With the addition of RatePoint, eNom’s customers can add an increased sense of security and credibility for consumers buying services online.
In addition to registering domains directly through www.eNomCentral.com and www.BulkRegister.com, eNom operates one of the largest, most active reseller networks in the domain industry. RatePoint will be available to all eNom resellers through eNom’s platform-independent API and its retail Web sites.
About RatePoint, Inc.
RatePoint, Inc., the leading provider of customer feedback and online reputation management services, helps businesses protect and build their online reputation, allowing businesses to harness the power of credible customer feedback and leverage it into a sales, marketing and customer service asset.
RatePoint’s easy-to-use, Web-based communication services include customer feedback tools to collect business and product reviews, email marketing, survey and dispute resolution capabilities to provide small- and medium-sized businesses with the ability to collect, manage and promote customer feedback directly from their Web site. For more information, contact us at: 888-777-1636 or visit: www.ratepoint.com.