Needham, Mass., April 15, 2009 – RatePoint, Inc., a leading provider of customer feedback and online reputation management services, and Webfusion Group Ltd., the largest Web-hosting organization in the U.K., today announced a partnership providing 1.4 million hosted Web sites access to communication tools to manage their online reputation.
Under this reseller agreement, Webfusion’s members will receive a 60-day promotional trial of RatePoint’s Web-based communication service. This suite of services includes feedback tools, email marketing, survey and dispute resolution capabilities to provide small- and medium-sized businesses with the ability to collect, manage and promote customer feedback directly from their Web site.
Webfusion, one of the pioneers in the U.K. Web hosting industry, was founded in 1997 and has been offering Web site services for more than 10 years. Webfusion serves 1.4 million hosted Web sites and 2 million registered domains. The company recently expanded its services from the U.K. into the U.S., launching a division focusing on small-business customers that may be unfamiliar with the Web hosting market.
Thomas Vollrath, managing director, Webfusion explains, “We always look to offer our customers the best tools for succeeding online. We believe RatePoint to be a valuable asset that shows user feedback, which is one of the first elements potential customers look for when looking to trust an online seller. Allowing users the ability to report back their purchasing experience provides essential customer interaction, an element all online shops require these days. Webfusion customers can manage their online reputation via these customer reviews and satisfaction indicators, creating a stronger online presence and trust with customers.”
RatePoint’s patent-pending solution allows small businesses to manage their online reputation by easily capturing, managing and publishing business reviews, product reviews and feedback directly from their Web sites in language provided by the consumer. RatePoint verifies actual customer feedback for authenticity, and businesses then have an opportunity to respond to any negative feedback before it’s posted online.
“Webfusion provides its customers with the expertise, tools and resources they need to do business online, which is a perfect fit for the benefits and value RatePoint brings to small- and medium-sized businesses,” said Tom Serani, co-founder and vice president of sales for RatePoint. “With the RatePoint reseller program, Webfusion’s clients can build stronger and more profitable relationships with their customers through the power of customer satisfaction and a positive online reputation.”
About Webfusion:
Webfusion Group Ltd is the largest web hosting organisation in the U.K. with 1.4 million hosted websites and 2 million registered domains. Webfusion offers cost-effective, feature-rich hosting packages for a diverse customer-base – from web developers, designers and hobbyists to businesses with complex e-commerce operations. Webfusion’s customers benefit from market-leading security and service, including 24×7 technical support and state-of-the-art data centres.
In December 2008, Webfusion won the UK Web Hosting Directory ‘Best for Microsoft Hosting’ and Hostest.net’s ‘Highly Rated for Support’ achieving a near-perfect score of 4.66 out of 5.0. In February 2009, Webfusion ranked fourth in Netcraft’s top ten most reliable web hosts worldwide.
For more information, please visit www.webfusion.co.uk
About RatePoint:
RatePoint, Inc., the leading provider of customer feedback and online reputation management services, helps businesses protect and build their online reputation, allowing businesses to harness the power of credible customer feedback and leverage it into a sales, marketing and customer service asset.
RatePoint’s easy-to-use, Web-based communication services include customer feedback tools to collect business and product reviews, email marketing, survey and dispute resolution capabilities to provide small- and medium-sized businesses with the ability to collect, manage and promote customer feedback directly from their Web site. For more information, contact us at: 888-777-1636 or visit: www.ratepoint.com.