Concord, MA, April 14, 2009 – Memento, Inc., a leader in enterprise fraud management, today announced Memento Case Manager 5.0, a next-generation solution for investigative case management. Offered standalone as an appliance, or as an integrated component of its flagship Memento Security fraud management platform, Memento Case Manager enables banks and credit unions to more effectively manage, investigate and resolve cases, and simultaneously uncover additional, interconnected fraud with robust, sophisticated forensic research capabilities.
Memento Case Manager 5.0 significantly redefines the role of case management while still supporting the view that effective fraud management is enabled by two complementary capabilities:
The conventional justification for an enterprise case management system is that it enables streamlined processes, increased productivity, improved visibility and tracking, and more consistent regulatory filing and reporting. Traditional case management systems seek to achieve these goals by providing basic capabilities like workflow management, alert grouping and report filing. However, these solutions fall short when it comes to addressing a fundamental requirement – helping fraud analysts quickly make informed decisions about their assigned cases, and uncover as much interconnected fraud as possible during the process.
Today, fraud analysts face a fundamental challenge when managing cases – a limited amount of contextual data and a lack of sophisticated tools for forensic research, often resulting in frustratingly slow, incomplete, and less than comprehensive investigations.
Effective investigations require a comprehensive set of contextual data: for example, all transactions on an account, the history of account maintenance activity, the background of an individual being investigated, or information on other related individuals and accounts. With legacy case management systems, providing this rich data often requires a complex, expensive, and time consuming data warehouse project. Consequently, data accessed directly from a case management system is either limited in scope or not provided at all, requiring investigators to hunt down information in banking systems, either by themselves or with the help of scarce IT resources.
“Effective case management is about making good, quick decisions on alerts and cases,” says Avivah Litan, Distinguished Analyst, Gartner. “With strong data management and integration, investigators can easily access relevant information and bring together critical evidence for forensic investigations. The result is a tight link between fraud detection, investigation, and reaction.”
Memento Case Manager 5.0 brings financial institutions a more efficient and complete way to manage alerts, investigate fraud and resolve cases – one that taps the potential of every investigation to uncover additional fraud linked to the original alert, case or tip.
Key capabilities of the Memento Case Manager 5.0 solution include:
“Investigative case management is a critical element of fraud management for banks and credit unions,” says Paul Whitelam, Vice President of Product Management at Memento. “Memento Case Manager 5.0 is a great leap forward, and will dramatically extend the ability of fraud analysts and investigators to manage complex processes, easily perform diligent forensic research, and quickly make good decisions to prevent and manage fraud.”
For more information about Memento’s next-generation approach to investigative fraud case management, attend an upcoming webinar: http://www.mementosecurity.com/InvestigativeCaseManagementWebinar.php
About Memento
Memento, Inc. (www.mementosecurity.com) is a recognized leader in enterprise fraud management. Memento Security – the company’s award-winning solution – is an innovative platform for monitoring, detecting, and investigating fraud and inappropriate activities by a wide range of fraudsters, from trusted insiders to criminal outsiders. Used by the world’s largest and most influential financial institutions, Memento solutions are business-focused, easy to use, and quick to implement. By detecting inappropriate activities early and precisely, Memento gives enterprises the information they need to prevent loss, protect revenue and mitigate risk.
For more information:
Jamie Watt
Director, Marketing
Memento, Inc.
978-371-0673
jwatt@mementosecurity.com